Frank Buytendijk has written about the Hawthorne effect in EPM (a short-term improvement of at least 1% caused by observing worker performance) and Freek Vermeuleun, Strategy Professor at the London Business School, has blogged about another study that shows productivity increases just by telling someone to expect increased productivity to accompany a new process (or tool, or org. structure) – 6% in this case.
So from now on, here are two best practices in implementing EPM that should be followed by every team:
1. Tell your audience (users, managers, clients) that EPM will increase productivity, and
2. Tell them you are measuring their productivity!
This could very well improve ROI of EPM by 7% across the board!
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