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« Enterprise Portfolio Management - back to basics | Main | Management Excellence: ROI for Enterprise Performance Management and Business Intelligence »

May 13, 2009


James Taylor

Nice post - good analysis.
One of the ways I believe a CIO can identify "the most important things" is to seek out the decisions being made in the business and map them to the company's objectives and measures. And not just "big" decisions but little ones like what offer to make to a customer, when to approve a rebate, whether a claim can be paid or not, which supplier to pick for a particular order. The power of IT to improve these little decisions is great yet the reality of most companies today is that these decisions are made manually and often by the least well paid, least well trained staff.
Automating decisions in this way reducing transaction costs (by enabling more straight through processing), let's different group work together (by defining shared rules for decisions) and frees up people to focus on customers not on rubber-stamping transactions.

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