Last year this post generated quite a bit of interest from HR teams looking to improve the return on HR investment: http://businessfoundation.typepad.com/bf_blog/2009/08/transform-hr-into-a-strategic-business-function.html
I recently met with Michael Friedenberg, President of R3 Business Solutions, who told me of another ripe area to improve HR ROI: the knowledge base.
One of the challenges Human Resource departments face is the inability of their employees to quickly and easily locate HR information such as forms or procedures. Having an employee go to one central place and know that the HR information posted is accurate and relevant, saves not just time and money, but reduces risk by having everyone working off of the latest policy.
R3 Business Solutions Knowledge Base application can be used to create and share information on an organization's policies, procedures, benefit information and compensation. Employees can access and download all current forms along with the instructions on how to use them. The HR knowledge base can be used to search for specific information based on specific categories or key words. Employees can add their own comments or even rate what they've reviewed. They can also ask specific questions of the author. HR administrators can monitor feedback to better serve the needs of employees.
Have a look and see how simple it would be to standardize your workforce admin: http://r3bsolutions.com/applications/knowledgebase.html
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